F.A.Q.

What happens when you do not clean your carpets?
When your carpets are not clean the stains and the soil wears your carpet down. You can always clean your carpets but you can not bring the life back into your carpets. That’s why we recommend that you vacuum your carpets regularly and have your carpets professionally cleaned twice a year.

How often should you have your carpets and air ducts cleaned?
You should have your carpets professionally cleaned twice a year. Most people only clean their carpets once a year or whenever they can see it heavily soiled. If you wait until you actually SEE soiling, it may be too late – the longer you wait to have your carpets cleaned, the more damage you do to your carpet and the faster it wears out.

A crucial element in keeping your home safe, comfortable and energy efficient is your air duct system. Air ducts are just as important because if they’re not cleaned frequently your air ventilation system will not work as efficiently, which means you will be spending more $$ on your Air conditioning and heating bills.

You may want to consider additional/more frequent cleanings:

ü if you have smokers in the household

ü if you have pets that shed

ü if you/family members have allergies or asthma

ü after home renovations and

ü prior to occupying a new home.

How can I tell when carpets need to be cleaned?
The thing is your carpets always need to be cleaned. Most people only judge or go by what they see, but they thing is you might see the dust in you air vents you might not see the stains and dirt in your carpet until it’s too late but they are definitely there. Another factor to consider is that carpet fibers are made to hide and camouflage soil and debris. So, when you can see evidence of soiling, your carpet is not just dirty, it’s filthy. Naturally, some colors do a better job of hiding soil than others. For example, earth tone colors (browns) do a beautiful job of hiding soil, so you cannot depend on appearance as a basis for deciding when it is time to clean your carpets. So vacuum frequently and have your carpets professionally cleaned twice a year.

What can you do to help keep vents and carpets clean?
What you can do for your air vents to keep them clean is when you get the professionally clean get the technician to scotch guard them so you can reduce any heavy dust build up in your vents. When you see dust build up on registers and vents use a vacuum and/or damp cloth to remove dust and soil. Also, don’t block or cover vents and if a vent is located where items can fall into it use vent liners to block items.

What you can do to keep your carpet clean is to vacuum frequently.

What is the best way to thoroughly clean your carpets and air ducts?
The best way to get your carpets and Air ducts is to get them professionally and thoroughly cleaned twice a year.

Why is it so important to keep your carpets and air ducts clean?
You want to breathe clearly, improve your indoor air quality and remove all airborne contaminants. It is very important to keep your carpets and air ducts clean because you want to breathe the healthiest air and you want to walk on germ-free carpets, especially if you have kids.

Dust, dirt, pollen, animal dander and other airborne contaminants are pulled into your system every time the furnace or air conditioner runs. Over time, these contaminates build up inside your ductwork, making your system a breeding ground for mold spores, bacteria, fungus, mildew, and other microbes. And these pollutants not only reduce the efficiency of your heating and cooling system, they can also contaminate the air you and your family breathe. Those who suffer from allergies, asthma or other respiratory ailments, especially children and the elderly, are vulnerable to the effects of indoor air pollution. A newly cleaned system will run more efficiently than a dirty one, resulting in lower utility bills, and a cleaner, less dusty home. More importantly, clean air ducts can have a significant positive impact on your family's health.

So where does all that air duct gunk end up?
Dirty air duct contaminants are blown from your air ducts out into the air you breathe, and it floats down the walls to the carpet where you'll see it build up along your baseboards

What should you do to remove a stain or spill?
Try to scrape or blot up as much of the spill using a cloth and hot water starting from the outer edges working your way in (to reduce rings). But ultimately, the best thing you can do to get a stain out is “Nothing”, then when you get it professionally cleaned you have a greater chance of removal. (Remember to tell your technician the nature of the stain.) When you try to get a stain out yourself with whatever you use - you are scrubbing the stain further in the carpets/pads which will make it harder to get it out. Beware that do-it-yourself cleaning efforts might render the stain difficult for even an expert to remove.

I have made my appointment…how should I prepare for my technician?

Please help us by preparing in the following ways:

· If you know the nature of any spots, please inform the technician so that we can maximize our pre-spotting efforts. Please clear all items and breakables away from vents, stairways and furnace areas to allow easy access.

· We may require the use of an outdoor threaded cold water faucet (except in cold weather climates where they may not be available.)

· We ask that you move all breakables from the cleaning area.

· Typical carpet drying time is 6-8 hours. During this time it may be a good idea to keep small children and pets off the area, as well as street shoes that can soil the carpet.

· Please refrain from rearranging any furniture for at least 48 hours after cleaning to minimize the incidence of carpet varnish stains.

· Our cleaning process is safe for any properly installed carpet. If you are aware of any installation problems, please make us aware of these problems so that we may take extra precautions.

· If your vents are painted over, there is a chance that some small chipping may occur around screws. If you'd like us to touch-up these areas after cleaning, please have the appropriate paint available for use.

· If you would like us to change your filter while we're cleaning your duct system, please have an extra filter on hand.

· If your house isn't circuit breaker equipped, please have some extra fuses on hand- just in case.

· Remember: there are NO HIDDEN/EXTRA fees for additional vents/registers.

· Rest assured knowing that your home will be healthier and germ-free!